Refund Policy

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At The Art of Order, we pride ourselves on delivering high-quality, professional organising services. Your satisfaction is important to us.

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1. Service Refunds

• We do not offer refunds for services already completed.

• If you are unsatisfied, please contact us within 24 hours so we can address your concerns and arrange a follow-up session where appropriate.

2. Prepaid Packages

• For prepaid packages, unused sessions may be refunded (minus any services already delivered) if cancellation is made at least 7 days before the next scheduled session.

3. Product Purchases

• Products purchased through us can be returned for a refund or exchange within 14 days if unused, in original packaging, and accompanied by proof of purchase.

• Custom or special-order products are non-refundable unless faulty.

4. Cancellations

• Deposits are refundable if cancellation is made at least 7 days prior to the appointment.

• Cancellations within 48 hours may forfeit the deposit.

5. Contact
To request a refund, email theartofordersydney@gmail.com with your name, contact details, and reason for the request.